1. Personal Information We Collect

We may collect personal information including:

• Name, billing address, shipping address, email address, and phone number
• Order details, purchase history, returns, refunds, and transaction activity
• Payment and billing information processed through Shopify and payment providers
• Customer account information, login details, saved carts, wish lists, and account preferences when available
• Messages, support requests, emails, SMS/text communications, and inquiries
• Product reviews, ratings, testimonials, survey responses, and other feedback submitted voluntarily
• Collector-service requests, grading-service inquiries, collection details, and related information submitted through forms
• Device and usage information, including IP address, browser type, operating system, cookies, device identifiers, referring pages, and site activity
• Approximate location information derived from IP address or device data
• Fraud-prevention, security, and payment-risk information provided by Shopify, payment providers, or other service providers

We collect this information directly from customers, automatically through our website, through Shopify, and through trusted service providers and business partners.

2. How We Use Personal Information

We use personal information to:

• Process, fulfill, ship, and manage orders
• Provide tracking, local pickup, customer service, refunds, returns, and claims support
• Verify payments, detect and prevent fraud, investigate suspicious activity, and protect our customers, business, and website security
• Communicate with customers about orders, policies, product updates, appointments, service requests, and support inquiries
• Manage customer accounts, saved preferences, and shopping activity
• Publish and manage customer reviews, ratings, testimonials, and feedback submitted voluntarily
• Provide collector services, grading assistance, collection reviews, consignment support, and related services
• Improve our website, products, services, operations, and customer experience
• Measure website performance, traffic, advertising effectiveness, and customer engagement
• Send marketing messages when permitted by law or customer consent
• Comply with legal, tax, accounting, chargeback, insurance, and regulatory obligations
• Establish, exercise, or defend legal claims

3. Order Documentation & Fulfillment Records

For quality control, fraud prevention, shipment verification, order accuracy, and claims support, Moonlight Collectibles may document portions of the fulfillment process.

Documentation may include records of item selection, condition, packaging, sealing, quantity verification, shipping-label application, package weight, local pickup, or transfer to a carrier.

These records may include photographs, videos, internal notes, timestamps, shipping information, or other fulfillment records.

These records may be used internally for customer service, carrier claims, missing-item claims, damaged-item claims, delivery investigations, fraud prevention, chargeback disputes, payment disputes, insurance claims, legal proceedings, fraud investigations, and law-enforcement requests when applicable.

4. Artificial Intelligence (AI)

Moonlight Collectibles may use artificial intelligence tools to help draft customer-service responses, product descriptions, website content, marketing materials, translations, summaries, internal documents, and other business communications.

AI tools may process information provided in customer communications or business records when reasonably necessary to assist with the requested task.

AI-generated content is reviewed by Moonlight Collectibles before publication whenever reasonably practicable. Final business decisions, customer support, order fulfillment, refunds, policy decisions, and service outcomes remain under human oversight.

AI tools are not used to make fully automated decisions that produce legal or similarly significant effects regarding customers without appropriate human review.

5. How We Share Personal Information

We may share personal information with:

• Shopify, to operate our online store, checkout, accounts, and related services
• Payment processors, banks, and financial-service providers, to process transactions and prevent fraud
• Shipping carriers, insurance providers, and fulfillment partners, to deliver orders and process claims
• Service providers that support IT, hosting, security, analytics, marketing, communications, fraud prevention, customer support, and business operations
• Advertising and analytics partners that help us measure website performance and marketing effectiveness, subject to applicable privacy laws and customer choices
• Grading companies, submission partners, consignment platforms, marketplaces, or other service providers when necessary to provide a customer-requested service
• Legal, tax, accounting, insurance, or regulatory professionals when reasonably necessary
• Law-enforcement agencies, courts, regulators, or government authorities when legally required or permitted
• Potential buyers, successors, or advisers in connection with a merger, financing, sale, restructuring, or transfer of all or part of our business
• Other parties with customer consent or direction

Moonlight Collectibles does not sell or rent customer personal information in exchange for money.

Certain uses of cookies, pixels, advertising tools, or device identifiers may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no money is exchanged. Customers may exercise applicable opt-out rights through our Privacy Choices page or supported browser signals.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, process carts, secure checkout, improve site performance, measure traffic, and support marketing.

Types of cookies and similar technologies may include:

• Essential cookies required for checkout, cart, account, security, fraud prevention, and site functionality
• Performance and analytics cookies used to understand site usage, measure traffic, and improve navigation
• Functional cookies used to remember customer preferences and improve website features
• Marketing and advertising cookies used to measure advertising and deliver relevant promotions

Our website may use analytics, advertising, and measurement technologies provided by Google, Meta (Facebook), Shopify, and other trusted partners to understand website performance, measure advertising effectiveness, improve customer experience, and display more relevant advertisements.

These technologies may use cookies, pixels, tags, scripts, software development kits, device identifiers, or similar tools.

Customers may manage cookies through browser settings, supported privacy controls, Shopify consent tools, or our Privacy Choices page when applicable.

Disabling certain cookies may affect checkout, cart functions, accounts, personalization, or other website features.

7. Marketing Communications

Customers may receive promotional emails or other marketing communications if they subscribe, opt in, or otherwise provide consent where required.

Moonlight Collectibles currently communicates with customers primarily through email marketing.

SMS/text and WhatsApp marketing services may be introduced in the future where available. Marketing communications through those channels will be sent only to customers who have provided the required consent in accordance with applicable law.

Customers may unsubscribe from marketing emails by using the unsubscribe link included in each email or by contacting us directly.

Customers may withdraw consent to optional marketing communications at any time, but transactional communications regarding orders, pickups, shipping updates, customer support, account activity, security, policy changes, or legal notices may still be sent when necessary to complete a transaction or fulfill our obligations.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Customers who are under the age of majority in their jurisdiction should use the website or place orders only with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information without appropriate authorization, please contact us so we can review and remove the information when appropriate.

9. Data Retention & Security

We retain personal information only as long as reasonably necessary to fulfill orders, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, process chargebacks, support insurance claims, and operate our business.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, contractual obligations, and operational needs.

While no online system, transmission, or storage method is completely secure, we use reasonable administrative, technical, and organizational safeguards and trusted service providers to help protect customer information.

Customers are responsible for maintaining the confidentiality of their account credentials and notifying us if they believe their account or information has been compromised.

10. Customer Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or a copy of your personal information.

You may also have the right to opt out of certain uses of personal information, including targeted advertising, sale, or sharing where those rights apply.

Where required by applicable law, customers may also have the right to object to certain processing activities, withdraw previously granted consent, or lodge a complaint with an appropriate privacy authority.

Customers may request removal from marketing communications at any time.

To submit a privacy request, contact us at support@moonlightsls.com. We may need to verify your identity, location, account, or authority before processing the request.

Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

Customers located in jurisdictions that provide additional privacy rights may also use our Privacy Choices page when applicable.

Moonlight Collectibles will not unlawfully discriminate against a customer for exercising an applicable privacy right.

11. Global Privacy Control

Where required by applicable law, our website may recognize supported Global Privacy Control (GPC) browser signals as a request to opt out of activities that may be considered a sale, sharing, or targeted advertising.

The effect of a GPC signal may depend on the customer’s jurisdiction, browser, device, Shopify privacy settings, and applicable law.

12. International Data Transfers

Personal information may be processed or stored outside your state, province, or country, including in the United States and other locations where Shopify or our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.

Where required, service providers may use contractual, organizational, or legal safeguards for international transfers.

13. Third-Party Websites & Services

Our website may contain links to third-party websites, marketplaces, social platforms, payment providers, grading companies, carriers, or other services.

Moonlight Collectibles is not responsible for the privacy, security, or data-handling practices of third parties. Customers should review the privacy policies of any third-party service they use.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, privacy practices, or service providers.

Updates will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through the website, email, account notification, or another appropriate method.

Shopify Cookie Information

Our online store is powered by Shopify. For more information about cookies used by Shopify, review the Shopify Cookie Policy .

You can also manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.