What Is a Preorder?

A preorder allows customers to reserve products before they are officially released.

Payment is collected at checkout to reserve inventory and secure your place in our fulfillment queue.

Submitting a preorder does not guarantee immediate shipment. Orders ship only after inventory has been received from our authorized distributors.

Payment & Reservation

Your preorder reservation is confirmed once payment has been successfully processed.

Moonlight Collectibles uses preorder demand to forecast inventory requirements and secure product allocations from manufacturers and authorized distributors.

Distributor Allocations

Many collectible products are distributed using allocation programs established by manufacturers and distributors.

While Moonlight Collectibles carefully plans inventory and does not intentionally oversell products, final quantities are determined by our distribution partners.

Allocation confirmations are typically received approximately 5–7 days before the official product release date.

If an allocation adjustment affects your order, we will contact you as soon as reasonably possible to discuss the available options.

Release Dates

Manufacturer release dates are estimates and are subject to change without notice.

Product availability may be affected by manufacturing delays, distributor processing, transportation delays, customs, weather, allocation adjustments, or other circumstances beyond our control.

Official release dates are not guaranteed delivery dates.

Multiple Preorder Items & Combined Orders

If your order contains multiple preorder products with different release dates, your order will be held until every preorder item in that order has been released and received by Moonlight Collectibles.

To avoid unnecessary shipping delays, we strongly recommend placing separate orders for products that share the same release date.

Customers requesting multiple shipments from a single preorder order may be responsible for additional shipping charges.

Preorder Cancellation Fee

Preorders may be canceled prior to fulfillment or shipment.

Approved cancellations are subject to a 15% cancellation fee based on the total order value.

By placing a preorder, you acknowledge and agree to these cancellation terms.

This fee reflects the costs associated with reserving inventory, submitting customer demand to manufacturers and distributors, securing product allocations, payment processing fees, and administrative expenses.

Once a preorder is placed, Moonlight Collectibles uses that order to forecast inventory demand and secure product allocations from its distribution partners. Because these allocation requests and purchasing commitments often cannot be modified or canceled after they have been submitted, cancellation fees help offset the financial impact of canceled preorders.

Once a preorder has entered fulfillment, has been prepared for shipment, or has shipped, it can no longer be canceled.

After shipment, any eligible issues will be handled in accordance with our Return & Refund Policy.

Manufacturer Changes

Manufacturers may change product packaging, artwork, promotional images, contents, configuration, release dates, or product specifications without prior notice.

Product images used during the preorder period are for illustrative purposes and may differ slightly from the final retail product.

Our Preorder Commitment

Moonlight Collectibles is committed to providing a transparent and reliable preorder experience.

We carefully monitor allocations, communicate significant changes when they occur, and fulfill preorder reservations as quickly as possible after inventory is received.

Orders are generally processed in the order they were received, subject to available inventory and distributor allocations.

Our goal is to keep customers informed throughout the preorder process while providing accurate information and dependable service.

Need Assistance?

If you have questions about an existing preorder or would like assistance before placing one, we're here to help.

Please contact us before ordering if you have any questions regarding release dates, combined shipments, allocations, or preorder policies.