Local Pickup Availability

Local pickup may be available for eligible orders when the local pickup option is offered and selected at checkout.

Pickup availability depends on the order status, product availability, product release date, and current business operations.

Local pickup may not be available for every product, order, promotion, or customer location.

An order is not available for pickup until it has been processed and officially marked Ready for Pickup.

Showroom & Local Pickup Hours

Local pickup and showroom visits are available during the posted business hours below. Appointments are recommended but are not required.

Business hours may occasionally change because of holidays, card shows, special events, weather, staffing, or other operational needs.

Customers are encouraged to contact Moonlight Collectibles before traveling when visiting for a showroom inquiry, special service, large collection, or other request that may require additional assistance.

Ready for Pickup Requirement

Customers must wait until the order has been officially marked Ready for Pickup before arriving.

A requested pickup date or estimated completion time does not mean the order is ready unless Moonlight Collectibles has issued the Ready for Pickup notification.

Customers who arrive before an order is marked Ready for Pickup may be asked to return after processing has been completed.

Appointments are recommended when customers need assistance with a large order, collector service, collection review, consignment, grading submission, or another request requiring additional preparation.

Pickup Window

Local pickup orders must be collected within 5 calendar days after the order is marked Ready for Pickup.

The pickup window begins on the date the Ready for Pickup notification is issued, regardless of when the customer opens or reads the notification.

If additional time is needed, the customer must contact Moonlight Collectibles before the five-day pickup window expires.

Extensions are not automatic and must be approved by Moonlight Collectibles in writing by email or text message.

Expedited Pickup Service

Standard local pickup orders must complete normal order processing before being marked Ready for Pickup.

Expedited pickup processing may be requested for a $10.00 expedited pickup fee.

Expedited pickup is not guaranteed and depends on product availability, product location, order status, staffing, and current business operations.

The expedited pickup fee covers priority processing and does not guarantee that an order will be available at a specific time unless that time has been expressly confirmed by Moonlight Collectibles.

Additional charges may apply to unusually large, complex, or special-handling pickup requests. Any additional charge will be disclosed before the request is approved.

Order Verification

Customers may be required to present a valid government-issued photo ID before an order is released.

The name on the identification should match the customer or authorized pickup person listed on the order.

Moonlight Collectibles may also request the order number, order confirmation, pickup notification, payment verification, or other information reasonably necessary to verify the order.

Moonlight Collectibles may refuse to release an order when the identity or authority of the person collecting it cannot be verified.

Authorized Pickup Person

If someone other than the customer named on the order will collect the order, the customer must notify Moonlight Collectibles before that person arrives.

The notification must include the authorized person’s full name and any other information requested to verify the authorization.

The authorized pickup person may be required to present a valid government-issued photo ID, the order confirmation, and the order number before the order is released.

Moonlight Collectibles may refuse to release an order to a person who was not authorized in advance or whose identity cannot be verified.

Preorders & Local Pickup

Preorder products selected for local pickup are not available until the products have been officially released, received by Moonlight Collectibles, processed, and marked Ready for Pickup.

A manufacturer’s release date is not a guaranteed pickup date.

If an order contains multiple preorder products with different release dates, the complete order will generally be held until all products in that order have been released, received, and processed.

Any manufacturer or distributor allocation reduction may result in partial fulfillment or cancellation and refund of the unavailable quantity in accordance with our Preorder Policy.

For complete preorder terms, please review our Preorder Policy.

Changes and Cancellations

Selecting local pickup does not change the cancellation, return, refund, or preorder terms that apply to the products in the order.

Eligible cancellation requests must be submitted before the order enters fulfillment or is marked Ready for Pickup.

Preorder cancellations remain subject to the cancellation terms and applicable fee stated in our Preorder Policy.

Once an order has been prepared and marked Ready for Pickup, cancellation or refund requests may be denied except where required by law or expressly permitted under our Return & Refund Policy.

Delayed Pickup or Schedule Changes

If you cannot collect your order within the original five-calendar-day pickup window, contact Moonlight Collectibles before the deadline to request an extension.

Contacting Moonlight Collectibles does not automatically extend the pickup window. Any extension must be approved in writing by email or text message.

Customers who arrange a specific pickup time as a courtesy should notify Moonlight Collectibles if their plans change.

Repeatedly failing to collect an order after arranging a specific time does not extend the original pickup deadline.

Unclaimed and Abandoned Orders

An order that is not collected within 5 calendar days after being marked Ready for Pickup, and for which no written extension was approved before the deadline, will be considered abandoned.

Abandoned local pickup orders are not eligible for a refund, store credit, replacement, or transfer to another person, except where required by applicable law.

Moonlight Collectibles is not required to continue storing an abandoned order after the pickup window expires.

Merchandise from an abandoned order may be returned to inventory, resold, disposed of, or otherwise handled by Moonlight Collectibles without further obligation to the customer, to the extent permitted by law.

Any request submitted after an order has been considered abandoned may be denied.

Inspection at Pickup

Customers should confirm that they have received the correct number of packages before leaving the pickup location.

Any visible packaging concern or apparent order discrepancy should be reported before leaving, whenever reasonably possible.

Product returns, refunds, exchanges, defects, and condition claims remain subject to our Return & Refund Policy.