Local Pickup Policy
Local Pickup Policy
Moonlight Collectibles offers local pickup during posted business hours for eligible orders when local pickup is selected at checkout.
Last Updated: September 21, 2026
Important Pickup Notice
Do not travel to the pickup location until your order has been officially marked Ready for Pickup.
Placing an order or receiving an order confirmation does not mean the order is ready for pickup.
Local pickup orders must be collected within 5 calendar days after being marked Ready for Pickup, unless Moonlight Collectibles approves an extension in advance.
Local Pickup Availability
Local pickup may be available for eligible orders when the local pickup option is offered and selected at checkout.
Pickup availability depends on the order status, product availability, product release date, and current business operations.
Local pickup may not be available for every product, order, promotion, or customer location.
An order is not available for pickup until it has been processed and officially marked Ready for Pickup.
Store & Local Pickup Hours
Local pickup and showroom visits are available during the posted business hours below. Walk-ins are welcome and appointments are not required.
Time Zone: Eastern Time
Business hours may occasionally change because of holidays, card shows, special events, weather, staffing, or other operational needs.
Customers are encouraged to contact Moonlight Collectibles before traveling when visiting for a special service, large collection, consignment, grading submission, or another request that may require additional assistance or preparation.
Ready for Pickup Requirement
Customers must wait until the order has been officially marked Ready for Pickup before arriving.
A requested pickup date or estimated completion time does not mean the order is ready unless Moonlight Collectibles has issued the Ready for Pickup notification.
Customers who arrive before an order is marked Ready for Pickup may be asked to return after processing has been completed.
Advance arrangements are recommended when customers need assistance with a large order, collector service, collection review, consignment, grading submission, or another request requiring additional preparation.
Pickup Window
Local pickup orders must be collected within 5 calendar days after the order is marked Ready for Pickup.
The pickup window begins on the date the Ready for Pickup notification is issued, regardless of when the customer opens or reads the notification.
If additional time is needed, the customer must contact Moonlight Collectibles before the five-day pickup window expires.
Extensions are not automatic and must be approved by Moonlight Collectibles in writing by email or text message.
Expedited Pickup Service
Standard local pickup orders must complete normal order processing before being marked Ready for Pickup.
Expedited pickup processing may be requested for a $10.00 expedited pickup fee.
Expedited pickup is not guaranteed and depends on product availability, product location, order status, staffing, and current business operations.
The expedited pickup fee covers priority processing and does not guarantee that an order will be available at a specific time unless that time has been expressly confirmed by Moonlight Collectibles.
Additional charges may apply to unusually large, complex, or special-handling pickup requests. Any additional charge will be disclosed before the request is approved.
Order Verification
Customers may be required to present a valid government-issued photo ID before an order is released.
The name on the identification should match the customer or authorized pickup person listed on the order.
Moonlight Collectibles may also request the order number, order confirmation, pickup notification, payment verification, or other information reasonably necessary to verify the order.
Moonlight Collectibles may refuse to release an order when the identity or authority of the person collecting it cannot be verified.
Authorized Pickup Person
If someone other than the customer named on the order will collect the order, the customer must notify Moonlight Collectibles before that person arrives.
The notification must include the authorized person's full name and any other information requested to verify the authorization.
The authorized pickup person may be required to present a valid government-issued photo ID, the order confirmation, and the order number before the order is released.
Moonlight Collectibles may refuse to release an order to a person who was not authorized in advance or whose identity cannot be verified.
Preorders & Local Pickup
Preorder products selected for local pickup are not available until the products have been officially released, received by Moonlight Collectibles, processed, and marked Ready for Pickup.
A manufacturer's release date is not a guaranteed pickup date.
If an order contains multiple preorder products with different release dates, the complete order will generally be held until all products in that order have been released, received, and processed.
Manufacturer or distributor allocation reductions may result in partial fulfillment or cancellation of unavailable quantities by Moonlight Collectibles.
Customer-requested cancellation fees do not apply when Moonlight Collectibles cancels an item or order because the applicable inventory cannot be supplied.
For complete preorder terms, allocation information, and fulfillment requirements, review our Preorder Policy.
Changes & Order Cancellations
Selecting local pickup does not change the cancellation, return, refund, or preorder terms applicable to an order.
All customer-requested cancellations are governed by Moonlight Collectibles' universal Order Cancellation Policy contained in our Refund & Return Policy.
The cancellation policy applies to regular in-stock orders, preorders, backorders, special orders, allocated products, limited-release products, local pickup orders, and all other order types.
Under the cancellation policy effective September 21, 2026, customers may request cancellation within 24 hours of the original order placement time. Cancellation requests remain subject to review and approval by Moonlight Collectibles.
If Moonlight Collectibles approves an eligible customer-requested cancellation submitted within the 24-hour window, a 25% cancellation fee based on the total amount paid for the entire order will be deducted from the refund.
Once 24 hours have elapsed from the original order placement time, the order becomes final and is no longer eligible for standard customer-requested cancellation.
In limited and exceptional circumstances, Moonlight Collectibles may, at its sole discretion, consider a cancellation request after the 24-hour window.
If an exceptional cancellation after 24 hours is approved, a 35% cancellation fee based on the total amount paid for the entire order will be deducted from the refund.
Cancellation fees are calculated using the full amount paid for the order, including merchandise, shipping, taxes, duties, fees, and any other applicable charges.
The fact that an order has not yet been picked up, has not yet been marked Ready for Pickup, or remains physically in Moonlight Collectibles' possession does not independently create a right to cancel the order.
Every order is governed by the cancellation policy that was in effect when that specific order was originally placed.
The revised cancellation terms effective September 21, 2026 apply only to orders placed on or after that date. Orders placed before September 21, 2026 remain governed by the cancellation policy and cancellation terms that were in effect when the original order was placed.
Delayed Pickup or Schedule Changes
If you cannot collect your order within the original five-calendar-day pickup window, contact Moonlight Collectibles before the deadline to request an extension.
Contacting Moonlight Collectibles does not automatically extend the pickup window. Any extension must be approved in writing by email or text message.
Customers who arrange a specific pickup time as a courtesy should notify Moonlight Collectibles if their plans change.
Repeatedly failing to collect an order after arranging a specific time does not extend the original pickup deadline.
Unclaimed & Abandoned Orders
An order that is not collected within 5 calendar days after being marked Ready for Pickup, and for which no written extension was approved before the deadline, will be considered abandoned.
Abandoned local pickup orders are not eligible for a refund, store credit, replacement, or transfer to another person, except where required by applicable law.
Failure to collect an order does not constitute a customer-requested cancellation and does not extend any cancellation period applicable to the order.
Moonlight Collectibles is not required to continue storing an abandoned order after the pickup window expires.
Merchandise from an abandoned order may be returned to inventory, resold, disposed of, or otherwise handled by Moonlight Collectibles without further obligation to the customer, to the extent permitted by law.
Any request submitted after an order has been considered abandoned may be denied.
Inspection & Acceptance at Pickup
Customers should inspect the order at pickup and confirm that the correct merchandise and quantity have been provided before leaving the pickup location.
Any visible packaging concern, visible damage, or apparent order discrepancy should be reported to Moonlight Collectibles before the customer leaves the pickup location whenever reasonably possible.
Moonlight Collectibles may require the customer or authorized pickup person to sign or otherwise acknowledge receipt of the order and its apparent condition at the time of pickup.
Product returns, refunds, exchanges, defects, and condition claims remain subject to our Refund & Return Policy.
Contact Us
To authorize another pickup person, request an extension, confirm current hours, arrange assistance, or obtain local pickup support, contact:
Moonlight Collectibles
Operated by Moonlight SLS Corp.
Email: support@moonlightsls.com
SMS/Text: (631) 782-7067
Website: www.moonlightsls.com