Refund policy
Return & Refund Policy
Moonlight Collectibles stands behind the authenticity, condition, and accuracy of the items we sell.
Last Updated: September 21, 2026
Return Eligibility
Due to the collectible, market-sensitive, and tamper-sensitive nature of trading cards, sealed products, graded cards, mystery items, randomized items, and similar collectibles, many items sold by Moonlight Collectibles are final sale once shipped.
Returns may be accepted only when an item qualifies under this policy and the return has been approved by Moonlight Collectibles in writing before the item is sent back.
Sealed Collectibles & Trading Cards
Sealed trading cards, collectible packs, boxes, mystery items, randomized items, graded cards, raw cards, and sealed collectibles are generally final sale once shipped.
These items cannot be returned if they have been opened, altered, damaged after delivery, or if the factory seal has been broken.
We do not accept returns for change of mind, buyer's remorse, market price changes, pull results, minor manufacturer packaging imperfections, or the contents of an opened sealed product.
If an order arrives damaged, incorrect, incomplete, or there is a fulfillment issue, customers may contact us for review under the applicable section below.
Manufacturer Defects
Factory defects, printing errors, packaging imperfections, missing manufacturer contents, quality-control issues, factory seal variations, and manufacturer packaging differences are generally the responsibility of the manufacturer unless otherwise required by law.
Moonlight Collectibles may assist customers with available manufacturer contact information or claim instructions when possible, but we cannot guarantee replacement, reimbursement, or another resolution from the manufacturer.
Accessories & Supplies
Unopened accessories and supplies, including sleeves, binders, toploaders, card holders, and similar products, must be requested within 3 calendar days of the carrier's confirmed delivery date.
Returned accessories must be unused, unopened, undamaged, and in the same condition in which they were received.
The buyer is responsible for return postage unless the return is due to an error by Moonlight Collectibles.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged, Incorrect, Incomplete, or Fulfillment Issues
If your order arrives damaged, incorrect, incomplete, or there is another fulfillment issue, you must contact Moonlight Collectibles within 3 calendar days of the carrier's confirmed delivery date.
Email support@moonlightsls.com and include your order number, a clear description of the issue, and clear photos of the item, packing slip, shipping box, shipping label, packaging materials, and any visible damage or discrepancy.
Please retain all original packaging, including the shipping box and packing materials, until the claim has been fully reviewed and resolved.
Shipping damage claims may also be subject to the procedures described in our Shipping Policy.
After reviewing the claim, Moonlight Collectibles will determine the appropriate resolution based on the circumstances, available evidence, and product availability. Possible resolutions may include a replacement, store credit, partial refund, or refund to the original payment method, when applicable.
Items must remain in the condition received. Opened sealed products are not eligible for return unless the issue resulted from a verified fulfillment error by Moonlight Collectibles.
Failure to report an eligible return request, damaged item, incorrect item, missing item, or other fulfillment issue within 3 calendar days of the carrier's confirmed delivery date may result in the request being denied.
How to Start a Return or Claim
To request a return, refund review, or claim assistance:
- Email support@moonlightsls.com within 3 calendar days of the carrier's confirmed delivery date.
- Include your order number and a clear description of the issue.
- Attach clear photos of the item, packaging, shipping box, shipping label, packing slip, and any visible damage or error.
- Wait for written authorization before returning any item.
- Follow the return instructions and use the approved return address and shipping method.
Items returned without prior authorization may be refused, returned to the sender, or deemed ineligible for refund.
Order Cancellation Policy
The following cancellation terms apply to all orders placed with Moonlight Collectibles, including regular in-stock orders, preorders, backorders, special orders, allocated products, limited-release products, and any other order type.
Cancellation Requests Within 24 Hours
- Customers may request cancellation within 24 hours of the original order placement time.
- The 24-hour period begins from the order timestamp recorded by Moonlight Collectibles' ecommerce platform when the order is successfully placed.
- A cancellation request does not automatically cancel an order. Cancellation requests remain subject to review and approval by Moonlight Collectibles.
- If Moonlight Collectibles approves a cancellation request submitted within the 24-hour cancellation window, a 25% cancellation fee based on the total amount paid for the entire order will be deducted from the refund.
- The cancellation fee is calculated using the full amount paid for the order, including merchandise, shipping, taxes, duties, fees, and any other applicable charges.
After 24 Hours
Once 24 hours have elapsed from the original order placement time, the order becomes final and is no longer eligible for standard customer-requested cancellation.
This applies to all order types, including regular in-stock merchandise, preorders, backorders, special orders, allocated products, limited-release products, and any other merchandise or order type.
Finding an item at a lower price elsewhere, purchasing or securing the product from another seller, changes in market value, duplicate purchasing, buyer's remorse, or simply no longer wanting the product do not create a right to cancellation after the 24-hour cancellation window.
Exceptional Circumstances After 24 Hours
In limited and exceptional circumstances, Moonlight Collectibles may, at its sole discretion, consider a cancellation request after the 24-hour cancellation window.
The customer must provide a valid reason and, when requested by Moonlight Collectibles, reasonable supporting documentation or proof supporting the exceptional circumstance.
Submission of a request, explanation, supporting documentation, or proof does not guarantee approval. Moonlight Collectibles retains sole discretion to determine whether the circumstances and the applicable order qualify for an exception.
If Moonlight Collectibles approves an exceptional cancellation after the 24-hour cancellation window, a 35% cancellation fee based on the total amount paid for the entire order will be deducted from the refund.
The 35% cancellation fee is calculated from the full amount paid, including merchandise, shipping, taxes, duties, fees, and any other applicable charges.
Exceptional cancellation consideration is not guaranteed and does not create an additional cancellation window or an automatic right to cancel an order after 24 hours.
Finding a lower price elsewhere, purchasing or securing the product from another seller, market-value changes, duplicate purchasing, buyer's remorse, or simply no longer wanting the product are not considered exceptional circumstances.
Cancellation Fee Calculation
Moonlight Collectibles calculates cancellation fees using the total amount paid for the entire order, including merchandise, shipping, taxes, duties, fees, and any other applicable charges.
This method of calculating the cancellation fee from the full amount paid has been part of Moonlight Collectibles' cancellation policy since its creation and has not changed.
Policy Applicable to Each Order
Every order is governed by the cancellation policy that was in effect at the exact time the order was placed.
Any later amendment, increase, decrease, replacement, or other modification of Moonlight Collectibles' cancellation policy will not retroactively change the cancellation terms governing an existing order.
The cancellation window, cancellation fee percentage, eligibility requirements, exceptional-circumstance provisions, and all other cancellation terms applicable to an order are determined by the policy in effect when that specific order was placed.
Moonlight Collectibles-Initiated Cancellations
Customer-requested cancellation fees do not apply when Moonlight Collectibles cancels an order because Moonlight Collectibles is unable to fulfill it.
This may include manufacturer or distributor allocation reductions, product unavailability, inventory errors, supplier cancellations, or other circumstances preventing fulfillment.
In these situations, the applicable amount paid by the customer will be handled according to the circumstances of the order, Moonlight Collectibles' applicable policies, and applicable law.
Effective Date: September 21, 2026.
These revised cancellation terms apply only to orders placed on or after September 21, 2026. Orders placed before this date remain governed by the cancellation policy and cancellation terms that were in effect when the original order was placed.
Preorders, Backorders, Special Orders & Allocated Products
Preorders, backorders, special orders, allocated products, limited-release products, and similar orders are subject to the universal Order Cancellation Policy described above.
Manufacturer release dates are estimates and are not guaranteed shipping or delivery dates.
Manufacturer and distributor allocations may change after an order is placed.
If Moonlight Collectibles is unable to fulfill an order because sufficient inventory is not allocated or supplied to us, the affected item or order may be canceled by Moonlight Collectibles.
Customer-requested cancellation fees do not apply when Moonlight Collectibles cancels an order because the applicable inventory cannot be supplied.
Additional preorder-specific terms, allocation information, release timing, and fulfillment requirements are available in our Preorder Policy.
Mystery Boxes, Randomized Items & Blind Products
Mystery boxes, randomized products, blind packs, surprise items, and similar products are final sale once shipped, opened, or if the seal has been broken.
Specific cards, items, characters, players, parallels, inserts, autographs, memorabilia cards, chase items, values, grades, pull rates, or outcomes are not guaranteed unless explicitly stated in the product listing.
Non-Returnable Items
The following items are generally not eligible for return unless there is a verified fulfillment issue or another issue approved in writing by Moonlight Collectibles:
- Opened sealed trading card products
- Opened collectible packs, boxes, mystery products, or randomized items
- Raw trading cards
- Graded trading cards
- Gift cards
- Digital products, if offered
- Clearance, final-sale, or specially marked non-returnable items
- Personalized, modified, or special-order products
- Items damaged, altered, switched, or improperly handled after delivery
Refused or Undeliverable Shipments
Orders refused by the customer or returned by the carrier because of an incorrect or incomplete address, failure to claim the package, refusal of delivery, or another customer-related delivery issue may be subject to return shipping charges, carrier fees, and applicable processing costs.
Original shipping charges are non-refundable unless the return resulted from an error by Moonlight Collectibles.
Additional shipping charges may be required before an order is reshipped.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to a verified fulfillment error by Moonlight Collectibles or otherwise agreed in writing.
Customers are responsible for securely packaging returned items and using a trackable shipping service. Shipping insurance is strongly recommended for higher-value returns.
Moonlight Collectibles is not responsible for returned items that are lost, damaged, delayed, or misdirected while in transit to us.
Restocking Fees
Moonlight Collectibles does not charge a standard restocking fee on approved product returns.
Order cancellation fees described in the Order Cancellation Policy are separate from product-return restocking fees and remain applicable when required.
Customers remain responsible for applicable return shipping charges, inspection costs, carrier fees, or other charges disclosed before the return is authorized.
Return Abuse & Fraud Prevention
Moonlight Collectibles reserves the right to deny returns, refunds, exchanges, account privileges, or future purchases when fraudulent activity, product tampering, item switching, false claims, excessive return activity, chargeback abuse, or other misuse of this policy is reasonably suspected.
We may retain fulfillment records, photographs, videos, tracking records, correspondence, and other documentation for fraud prevention, claim review, carrier disputes, payment disputes, and legal compliance.
Moonlight Collectibles reserves the right to inspect all returned items for authenticity. Any item determined to have been altered, counterfeit, switched, resealed, tampered with, or otherwise not matching the item originally shipped will not qualify for a refund and may be reported to the appropriate carrier, payment processor, marketplace, or law enforcement when appropriate.
Refund Timing
Approved refunds are generally submitted to the original payment method within 10–20 business days after the returned item is received and inspected, or after the claim or refund request has been approved when no physical return is required.
Your bank, card issuer, or payment provider may require additional time to post the refund.
Original shipping charges are non-refundable unless the refund is due to an error by Moonlight Collectibles.
Refunds cannot be issued to a different payment method unless required by law or approved by the payment provider.
All prices displayed on our website are listed in U.S. Dollars (USD).
Contact Us
For refund, return, cancellation, or claim questions, please contact:
Moonlight Collectibles
Operated by Moonlight SLS Corp.
Email:
support@moonlightsls.com
SMS/Text Support:
(631) 623-5035
Website:
www.moonlightsls.com
Our Commitment
Our goal is to resolve every legitimate concern fairly, professionally, and as quickly as possible while protecting both our customers and the integrity of the collectibles hobby.
Thank you for choosing Moonlight Collectibles.
Collect the Light. Own the Legends.