Return Eligibility

Due to the collectible, market-sensitive, and tamper-sensitive nature of trading cards, sealed products, graded cards, mystery items, randomized items, and similar collectibles, many items sold by Moonlight Collectibles are final sale once shipped.

Returns may be accepted only when an item qualifies under this policy and the return has been approved by Moonlight Collectibles in writing before the item is sent back.

Sealed Collectibles & Trading Cards

Sealed trading cards, collectible packs, boxes, mystery items, randomized items, graded cards, raw cards, and sealed collectibles are generally final sale once shipped.

These items cannot be returned if they have been opened, altered, damaged after delivery, or if the factory seal has been broken.

We do not accept returns for change of mind, buyer’s remorse, market price changes, pull results, minor manufacturer packaging imperfections, or the contents of an opened sealed product.

If an order arrives damaged, incorrect, incomplete, or there is a fulfillment issue, customers may contact us for review under the applicable section below.

Manufacturer Defects

Factory defects, printing errors, packaging imperfections, missing manufacturer contents, quality-control issues, factory seal variations, and manufacturer packaging differences are generally the responsibility of the manufacturer unless otherwise required by law.

Moonlight Collectibles may assist customers with available manufacturer contact information or claim instructions when possible, but we cannot guarantee replacement, reimbursement, or another resolution from the manufacturer.

Accessories & Supplies

Unopened accessories and supplies, including sleeves, binders, toploaders, card holders, and similar products, must be requested within 3 calendar days of the carrier's confirmed delivery date.

Returned accessories must be unused, unopened, undamaged, and in the same condition in which they were received.

The buyer is responsible for return postage unless the return is due to an error by Moonlight Collectibles.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Incorrect, Incomplete, or Fulfillment Issues

If your order arrives damaged, incorrect, incomplete, or there is another fulfillment issue, you must contact Moonlight Collectibles within 3 calendar days of the carrier's confirmed delivery date.

Email support@moonlightsls.com and include your order number, a clear description of the issue, and clear photos of the item, packing slip, shipping box, shipping label, packaging materials, and any visible damage or discrepancy.

Please retain all original packaging, including the shipping box and packing materials, until the claim has been fully reviewed and resolved.

Shipping damage claims may also be subject to the procedures described in our Shipping Policy.

After reviewing the claim, Moonlight Collectibles will determine the appropriate resolution based on the circumstances, available evidence, and product availability. Possible resolutions may include a replacement, store credit, partial refund, or refund to the original payment method, when applicable.

Items must remain in the condition received. Opened sealed products are not eligible for return unless the issue resulted from a verified fulfillment error by Moonlight Collectibles.

Failure to report an eligible return request, damaged item, incorrect item, missing item, or other fulfillment issue within 3 calendar days of the carrier's confirmed delivery date may result in the request being denied.

How to Start a Return or Claim

To request a return, refund review, or claim assistance:

• Email support@moonlightsls.com within 3 calendar days of the carrier's confirmed delivery date.
• Include your order number and a clear description of the issue.
• Attach clear photos of the item, packaging, shipping box, shipping label, packing slip, and any visible damage or error.
• Wait for written authorization before returning any item.
• Follow the return instructions and use the approved return address and shipping method.

Items returned without prior authorization may be refused, returned to the sender, or deemed ineligible for refund.

Preorders

Preorder purchases are subject to our Preorder Policy.

Please review that policy for cancellation terms, allocation information, release timing, delays, and other preorder-specific requirements.

Once a preorder has shipped, it is governed by this Return & Refund Policy.

Orders selected for local pickup are also subject to our Local Pickup Policy.

Mystery Boxes, Randomized Items & Blind Products

Mystery boxes, randomized products, blind packs, surprise items, and similar products are final sale once shipped, opened, or if the seal has been broken.

Specific cards, items, characters, players, parallels, inserts, autographs, memorabilia cards, chase items, values, grades, pull rates, or outcomes are not guaranteed unless explicitly stated in the product listing.

Non-Returnable Items

The following items are generally not eligible for return unless there is a verified fulfillment issue or another issue approved in writing by Moonlight Collectibles:

• Opened sealed trading card products
• Opened collectible packs, boxes, mystery products, or randomized items
• Raw trading cards
• Graded trading cards
• Gift cards
• Digital products, if offered
• Clearance, final-sale, or specially marked non-returnable items
• Personalized, modified, or special-order products
• Items damaged, altered, switched, or improperly handled after delivery

Refused or Undeliverable Shipments

Orders refused by the customer or returned by the carrier because of an incorrect or incomplete address, failure to claim the package, refusal of delivery, or another customer-related delivery issue may be subject to return shipping charges, carrier fees, and applicable processing costs.

Original shipping charges are non-refundable unless the return resulted from an error by Moonlight Collectibles.

Additional shipping charges may be required before an order is reshipped.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to a verified fulfillment error by Moonlight Collectibles or otherwise agreed in writing.

Customers are responsible for securely packaging returned items and using a trackable shipping service. Shipping insurance is strongly recommended for higher-value returns.

Moonlight Collectibles is not responsible for returned items that are lost, damaged, delayed, or misdirected while in transit to us.

Restocking Fees

Moonlight Collectibles does not charge a standard restocking fee on approved returns.

Customers remain responsible for applicable return shipping charges, inspection costs, carrier fees, or other charges disclosed before the return is authorized.

Return Abuse & Fraud Prevention

Moonlight Collectibles reserves the right to deny returns, refunds, exchanges, account privileges, or future purchases when fraudulent activity, product tampering, item switching, false claims, excessive return activity, chargeback abuse, or other misuse of this policy is reasonably suspected.

We may retain fulfillment records, photographs, videos, tracking records, correspondence, and other documentation for fraud prevention, claim review, carrier disputes, payment disputes, and legal compliance.

Moonlight Collectibles reserves the right to inspect all returned items for authenticity. Any item determined to have been altered, counterfeit, switched, resealed, tampered with, or otherwise not matching the item originally shipped will not qualify for a refund and may be reported to the appropriate carrier, payment processor, marketplace, or law enforcement when appropriate.

Refund Timing

Approved refunds are generally submitted to the original payment method within 10–20 business days after the returned item is received and inspected, or after the claim or refund request has been approved when no physical return is required.

Your bank, card issuer, or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable unless the refund is due to an error by Moonlight Collectibles.

Refunds cannot be issued to a different payment method unless required by law or approved by the payment provider.

All prices displayed on our website are listed in U.S. Dollars (USD).

Our Commitment

Our goal is to resolve every legitimate concern fairly, professionally, and as quickly as possible while protecting both our customers and the integrity of the collectibles hobby.

Thank you for choosing Moonlight Collectibles.

Collect the Light. Own the Legends.