Refund & Return Policy

Moonlight Collectibles Refund & Return Policy

Moonlight Collectibles stands behind the authenticity, condition, and accuracy of the items we sell. Due to the collectible, market-sensitive, randomized, and tamper-sensitive nature of many products, most collectible merchandise is final sale once shipped.

Sealed Collectibles & Trading Cards

  • Sealed trading card products, collectible packs, booster boxes, mystery products, randomized items, graded cards, raw cards, and similar collectibles are final sale once shipped.
  • Items cannot be returned after they have been opened, altered, damaged after delivery, switched, resealed, or if the factory seal has been broken.
  • We do not accept returns for change of mind, buyer’s remorse, market-price changes, pull results, manufacturer packaging variations, or minor cosmetic packaging imperfections.

Accessories & Supplies

  • Return requests for eligible unopened accessories and supplies, including sleeves, binders, toploaders, card holders, and similar products, must be submitted within 3 calendar days of the carrier’s confirmed delivery date.
  • Returned accessories and supplies must be unused, unopened, undamaged, and in the same condition in which they were received.
  • The buyer is responsible for return postage unless the return is due to a verified error by Moonlight Collectibles.
  • Original shipping charges are non-refundable unless the return resulted from our error.

Damaged, Incorrect, Incomplete, or Other Order Issues

  • Damaged products, incorrect products, missing items, incomplete orders, or any other fulfillment issue must be reported within 3 calendar days of the carrier’s confirmed delivery date.
  • Email support@moonlightsls.com and include your order number, a clear explanation of the issue, and clear photos of the product, packing slip, shipping box, shipping label, packaging materials, and any visible damage or discrepancy.
  • Retain all original packaging until the claim has been reviewed and resolved.
  • Depending on the circumstances and available inventory, an approved resolution may include replacement, store credit, partial refund, or a refund to the original payment method.
  • Failure to report an eligible return request, damaged item, incorrect item, missing item, or other fulfillment issue within the required three-day period may result in the request being denied.

Manufacturer Defects

Factory defects, printing errors, missing manufacturer contents, packaging imperfections, factory-seal variations, and manufacturer quality-control issues are generally the responsibility of the manufacturer unless otherwise required by law.

Moonlight Collectibles may provide available manufacturer contact information or claim instructions when possible, but cannot guarantee a manufacturer replacement, reimbursement, or other resolution.

Preorders

  • Customers may request cancellation of an entire preorder before it enters fulfillment.
  • If Moonlight Collectibles approves the cancellation, a 15% cancellation fee based on the total value of the entire order will be deducted from the refund.
  • Individual preorder items generally cannot be removed from an existing order.
  • Preorders cannot be canceled after entering fulfillment, being prepared for shipment, or shipping.
  • Manufacturer release dates are estimates and are not guaranteed shipping or delivery dates.

Mystery Boxes, Randomized Items & Blind Products

  • Mystery boxes, randomized products, blind packs, curated repacks, surprise items, and similar products are final sale once shipped, opened, or if the seal has been broken.
  • Specific cards, characters, players, parallels, autographs, chase items, grades, values, pull rates, or outcomes are not guaranteed unless expressly stated in the product listing.

Non-Returnable Items

  • Opened sealed trading card products
  • Opened packs, boxes, mystery products, or randomized items
  • Raw trading cards
  • Graded trading cards
  • Gift cards
  • Digital products, if offered
  • Clearance or final-sale merchandise
  • Personalized, custom, modified, or special-order products
  • Items altered, switched, resealed, or damaged after delivery

Return Authorization

All eligible return requests must be submitted within 3 calendar days of the carrier’s confirmed delivery date and must receive written authorization from Moonlight Collectibles before any item is sent back.

Items returned without prior authorization may be refused, returned to the sender, or determined ineligible for refund.

Return Shipping

Customers are responsible for securely packaging authorized returns and using a trackable shipping service. Shipping insurance is strongly recommended for higher-value returns.

Moonlight Collectibles is not responsible for returned items that are lost, damaged, delayed, or misdirected while being shipped back to us.

Refund Timing

Approved refunds are generally submitted to the original payment method within 10–20 business days after the returned item is received and inspected, or after the claim is approved when no physical return is required.

Banks, card issuers, and payment providers may require additional time to post the refund.

Fraud Prevention

Moonlight Collectibles may inspect returned merchandise for authenticity and condition. Items determined to have been altered, counterfeited, switched, resealed, tampered with, or otherwise not matching the merchandise originally shipped will not qualify for a refund.

Contact Information

Moonlight Collectibles
Operated by Moonlight SLS Corp.
Email: support@moonlightsls.com
SMS/Text: (631) 782-7067

For the complete policy, including detailed claim requirements, refused shipments, return abuse, local pickup, and additional terms, review our complete Return & Refund Policy .

All prices are listed in U.S. Dollars (USD).