Processing Time

Most eligible in-stock orders are processed and prepared for shipment within 1–3 business days, Monday through Friday, excluding holidays.

Processing time does not include weekends, holidays, preorder waiting periods, payment review, fraud review, address verification, special handling, or carrier delays.

Large, high-value, customized, combined, or unusually complex orders may require additional processing time.

Shipping Rates & Services

Shipping charges are calculated at checkout based on package weight, dimensions, destination, carrier rates, and the selected shipping service.

Tracking is provided when supported by the selected carrier and shipping service.

Delivery dates and transit times shown at checkout are estimates only and are not guaranteed unless expressly guaranteed by the carrier.

Tracking, Insurance & Signature Confirmation

Tracking information is sent to the email address associated with the order after the shipping label is created or the carrier accepts the shipment.

Orders with a total purchase value exceeding $100.00 may require additional carrier insurance, signature confirmation, or both when Moonlight Collectibles determines that additional protection is appropriate.

Any additional shipping protection, insurance, or signature-confirmation charge will be disclosed before the order is finalized when an additional customer payment is required.

Customers are responsible for ensuring that someone authorized is available to receive packages requiring a signature.

Preorders

Preorder items ship after the product has been officially released, received by Moonlight Collectibles, processed, and prepared for fulfillment.

Official or estimated release dates are not guaranteed shipping or delivery dates and may change because of manufacturer schedules, distributor allocations, transportation, customs, carrier availability, or other circumstances outside our control.

Orders containing preorder products with different release dates will generally be held until the final item in the order becomes available.

Customers who prefer to receive products as they are released should place separate orders. If Moonlight Collectibles approves a split shipment, additional shipping charges may apply to each shipment.

Orders containing both in-stock and preorder items may be held until all items are available unless otherwise stated in the product listing or approved in writing.

For complete preorder terms, allocation information, cancellations, and release-date policies, review our Preorder Policy.

Local Pickup

Customers who select Local Pickup will receive a notification when the order has been officially marked Ready for Pickup.

Do not travel to the pickup location before receiving the Ready for Pickup notification.

Local pickup orders must be collected within the timeframe and under the requirements described in our Local Pickup Policy.

A valid government-issued photo ID, order number, pickup notification, or other verification may be required before an order is released.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Moonlight Collectibles is not responsible for delays, losses, misdelivery, or other delivery issues resulting from an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

Customers should contact Moonlight Collectibles immediately after ordering if an address correction is needed. Address changes are not guaranteed after an order enters fulfillment.

Orders returned because of an incorrect or undeliverable address may require additional postage, carrier fees, and handling charges before reshipment.

Order Documentation & Video Recording

For quality control, fraud prevention, shipment verification, and order accuracy, Moonlight Collectibles may photograph or video record portions of the fulfillment process, including item selection, packaging, sealing, weighing, and shipping-label application.

These records may be reviewed and used internally during carrier claims, insurance claims, fraud investigations, chargebacks, missing-item claims, damaged-shipment claims, delivery investigations, and customer-service matters.

Lost, Delayed, Damaged, or Delivered Packages

Once a shipment has been accepted and scanned by the carrier, transit operations and delivery timing are controlled by the carrier.

Although Moonlight Collectibles cannot guarantee carrier performance, we may assist customers with tracking inquiries, available carrier investigations, and insurance claims when applicable.

Moonlight Collectibles is not responsible for carrier delays, weather-related disruptions, customs delays, carrier service interruptions, theft after delivery, or other circumstances beyond our reasonable control.

If a package appears lost, delayed, damaged, or is marked as delivered but cannot be located, contact us as soon as possible at support@moonlightsls.com.

Packages marked as Delivered by the carrier are generally considered delivered to the shipping address provided at checkout. Customers should first check with household members, neighbors, building staff, mailrooms, and the carrier before submitting a claim.

Moonlight Collectibles does not guarantee that a carrier or insurance provider will approve a claim, replacement, or reimbursement.

Refused, Unclaimed, or Undeliverable Shipments

Orders refused by the recipient, left unclaimed, or returned by the carrier because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, unpaid customs charges, or another customer-related issue may be subject to return shipping costs, carrier fees, and processing charges.

Original shipping charges are non-refundable unless the return resulted from a verified error by Moonlight Collectibles.

Additional shipping charges may be required before an eligible order is reshipped.

International Shipping

Moonlight Collectibles ships to eligible international destinations where carrier service is available and the products may legally be shipped.

International shipping availability depends on the destination country, applicable laws, product eligibility, manufacturer restrictions, customs requirements, and carrier availability.

Customers are responsible for confirming that ordered products may legally be imported into the destination country.

International customers are responsible for all applicable customs duties, import taxes, VAT, brokerage fees, carrier charges, and other government-imposed fees unless expressly stated otherwise.

International delivery times may vary because of customs processing, border inspection, and local carrier operations.

Refusal to pay customs, duties, VAT, brokerage charges, or other import-related fees may result in the shipment being returned, abandoned, or destroyed. Any refund eligibility will be determined after applicable shipping, return, carrier, customs, and processing costs are deducted, to the extent permitted by law.

If a country is unavailable during checkout, contact support@moonlightsls.com to ask whether another eligible shipping option is available.

Product Shipping Restrictions

Certain products may have shipping restrictions because of manufacturer policies, applicable laws, hazardous-material regulations, customs rules, destination restrictions, or carrier limitations.

Applicable shipping restrictions will be identified in the product listing or at checkout whenever reasonably possible.

Moonlight Collectibles may cancel and refund an item that cannot legally or operationally be shipped to the destination provided.

Changes to Shipping Services

Moonlight Collectibles may use a comparable carrier or shipping service when necessary because of availability, package requirements, operational needs, or service limitations.

A substituted service will generally provide comparable tracking and delivery capabilities when reasonably available.

Our Commitment

Our goal is to package orders carefully, communicate clearly, and assist customers with legitimate shipping concerns while protecting the integrity of every shipment.

Collect the Light. Own the Legends.